Frequently Asked Questions
Here we offer you to familiarize yourself with the list of frequently asked questions and our answers. If you do not find the answer to the question that interests you, do not hesitate to contact us in the way that suits you best. We will be happy to clear up any questions.
MirTelecom is an independent Virtual Mobile Operator (MVNO).
We use the ORANGE network. Therefore, MirTelecom has coverage in almost 99% of the territory of Spain with 4G and 4G + mobile data speed. Only in areas where there is no good coverage, the speed drops to 3G.
To become our customer, you just need to contact us in the way that suits you best: by filling out the contact form on our website or by writing us a message by email or whatsapp, or just call us.
You must be of legal age, have a bank account and an email. If you want to come with us from another mobile network operator keeping your current number for a new SIM, you must: 1) Be the owner of this mobile line; 2) Send us a bank receipt, documents proving your identity (DNI, NIE, passport), Invoice from your current operator (only the main page is needed, where your data appears).
At MirTelecom we have Triple-SIM valid for all Smartphone models on the market.
48 hours. We will send your new SIM card to your home from 24 hours to 48 hours.